Terms and Conditions

Welcome to Cocoonsoles! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to the following terms.

1. General

Cocoonsoles operates in France, providing high-quality self-heating thermal insoles. By using our website, you confirm that you are at least the age of majority in your country of residence or have parental consent to use this site.

2. Products & Orders

  • All product descriptions and prices are subject to change without notice.
  • We strive for accuracy but do not guarantee that all product details (such as colors or sizes) will be perfectly displayed on your device.
  • Orders are processed upon confirmation of payment. We reserve the right to refuse or cancel any order at our discretion.

3. Pricing & Payments

  • All prices are listed in EUR (€) and may include applicable taxes.
  • Payments must be made via our secure checkout system. We accept major payment methods.

4. Shipping & Delivery

  • We aim to process and ship orders within 1-3 business days. Delivery times vary depending on location.
  • Shipping costs will be displayed at checkout.
  • We are not responsible for delays caused by shipping carriers or customs processing.

5. Returns & Refunds

  • We offer a 14-day return policy for unused products in their original condition.
  • Customers must contact us at ijaabsitou1@gmail.com to initiate a return.
  • Refunds are processed once the returned item is received and inspected. Shipping fees are non-refundable.

6. Warranty & Liability

  • Our products are designed for comfort and warmth; however, we do not guarantee specific medical benefits.
  • Cocoonsoles is not liable for any misuse, injury, or allergic reactions caused by our insoles.

7. Privacy & Security

  • Your personal information is protected under our Privacy Policy and will not be shared with third parties without consent.
  • We use secure payment processing to protect your data.

8. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Cocoonsoles. Unauthorized use is prohibited.

9. Changes to Terms

Cocoonsoles reserves the right to update these Terms & Conditions at any time. Continued use of our website implies acceptance of the latest terms.

10. Contact Information

For any questions regarding these Terms, please contact us:

📧 Email: ijaabsitou1@gmail.com
📞 Phone: +33 7 65 79 19 55

Thank you for shopping with Cocoonsoles! 😊