Return Policy
At Cocoonsoles, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return or refund under the following conditions.
1. Return Eligibility
- Returns are accepted within 14 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as received.
- Any item that is damaged, worn, or missing parts due to customer handling may not be eligible for a return.
2. How to Request a Return
- Contact us at ijaabsitou1@gmail.com with your order number and reason for the return.
- We will provide you with return instructions and the return shipping address.
- Once we receive the returned product and inspect it, we will process your refund or exchange.
3. Refund Process
- Approved refunds will be issued to the original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
- If your refund is delayed, please check with your bank or payment provider before contacting us.
4. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, contact us at ijaabsitou1@gmail.com with photos of the damaged product.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products not caused by manufacturing defects.
- Items returned after the 14-day return window.
- Any item without original packaging.
7. Contact Us
For any return or refund inquiries, feel free to contact us:
📧 Email: ijaabsitou1@gmail.com
📞 Phone: +33 7 65 79 19 55
We appreciate your trust in Cocoonsoles and will do our best to ensure a smooth return experience! 💙