Shipping Policy

At Cocoonsoles, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy to understand how we process and ship your purchases.

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time & Delivery

  • Standard Shipping: Estimated delivery time is 7-14 business days.
  • Express Shipping (if available): Estimated delivery time is 5-7 business days.
  • Delivery times may vary based on your location and any unforeseen circumstances such as weather, customs delays, or courier issues.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Free shipping may be available for certain promotions or order values.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order using the provided tracking link.

5. Shipping Destinations

  • We currently ship to most countries worldwide. However, some regions may be excluded due to shipping restrictions.
  • If we are unable to ship to your location, we will contact you to arrange an alternative solution or issue a refund.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
  • Cocoonsoles is not responsible for any delays caused by customs processing.

7. Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery time, please contact us at ijaabsitou1@gmail.com for assistance.
  • If an order is lost in transit, we will work with the courier to resolve the issue and offer a replacement or refund if necessary.

8. Incorrect Address

  • Customers are responsible for providing an accurate shipping address at checkout.
  • If an incorrect address is provided and the package is returned to us, the customer will be responsible for additional shipping fees to resend the order.

9. Contact Information

For any shipping-related inquiries, feel free to contact us:

📧 Email: ijaabsitou1@gmail.com
📞 Phone: +33 7 65 79 19 55

Thank you for choosing Cocoonsoles! 🚀✨